We are looking forward to welcoming you to Berlin. As part of your stay, we kindly ask you to note our Terms and Conditions. All of the business we are conducting together is governed by the applicable German laws as well as these Terms and Conditions. As we are a German company, the legally binding Terms and Conditions are those in German which you will find below. We cannot expect all our guests to be able to read German fluently, so we have provided a summary in English. This translation is a service for you, and the binding version is the German one. We ask for your understanding, and if you have any questions please do not hesitate to contact us.
Terms and Conditions
The Company JPG Invest GmbH
Am Zirkus 4, 10117 Berlin
Telephone: +49 30 505 969 44
Fax: +49 30 505 969 13
I – The Company
JPG Invest GmbH operates several holiday apartments in several locations in Berlin Germany.
You, as our guest, will be referred to as “you” or “the guest”. As soon as a reservation is made, there is a booking confirmation sent to the guest, to which the following Terms & Conditions apply:
II – Reservations
When you make a reservation through the website, using your credit card for security, you have a confirmed reservation. We will send you a written confirmation by email or fax.
When you make a reservation by email, telephone or through any other means, first we make an unconfirmed reservation and request that you confirm the reservation at a later date.
Depending on the location, the following conditions apply:
The reservation can be confirmed with a credit card number, or by bank transfer, no later than 3 working days before arrival.
The confirmation of the reservation is made through the payment of the full amount. The exact conditions will be sent through to you with the reservation information.
III – Your Stay
When you make a reservation with us, we commit to supply the reserved apartments for the dates you have reserved. On the day of arrival, the apartment will be available from 3pm. When you are coming earlier, we will attempt to provide the possibility for an earlier check-in, but this cannot be guaranteed.
For the time that you are staying in the JPG apartments, we kindly ask you to take note of, and to follow, our house rules.
IV – Changes to your reservation
When you need to make a change to your reservation, please contact us directly and we will do our best to make it possible.
V – Cancellation Policy
For all reservations cancellation, the following conditions apply:
Up to fourteen days before arrival you can cancel your reservation without charge.
By cancellations up to seven days before arrival we will keep 50% of the total rent.
By cancellations less than seven days before arrival, then the cost of the entire reservation will be charged.
VI – Registration
It is required in Berlin that all guests are registered. Therefore we are required to ask for an official identity card, driver’s license or passport. Without an official identity document which must include a photograph, it is unfortunately not possible for you to stay with us.
VII – Re-selling
We are more than happy for you to make a reservation for your family and friends, even if you yourself are not coming to stay with us. However, we cannot accept any reservations that are made by a person and then “re-sold” for a different price to a third party. Please be aware that if this happens, the reservation will be cancelled and the cancelation condition will apply.
VIII – Currency
Our company is located in Berlin, in Germany, and therefore all transactions are carried out in Euro. Our prices include all costs and taxes. You can find all our prices online on our website and on our flyer.
IX – Mistakes
Every year we welcome thousands of guests, and almost always everything fine. Should there be an extremely rare situation and we cannot supply you with the reserved apartments, we will of course take the responsibility to find for you a reasonable alternative.
X – Law
All services are provided and paid for in Berlin, Germany, and therefore German law applies.
We are looking forward to welcoming you to Berlin